Supply-chain managers have a new focus: to move from cutting costs to enabling new processes and making corporations more connected and agile to create value across the entire enterprise.

Success Requires Comprehensive, Integrated Approach Using the Proper People, Processes and Technology

Identifying Customer Incidents with High Propensity for Remote Resolution Allows Cable and Broadband MSOs to Cancel a Greater Percentage of On-Site Visits

Identification of High Propensity-to-Return Customers Must Supplement Product Design, Documentation and Technical Support Improvements

Customers have been spoiled. Thanks to companies such as Amazon and Apple, they now expect every organization to deliver products and services swiftly, with a seamless user experience. Are your processes up to that level of expectation?

A recent TAKE Supply Chain survey indicated that the primary reason companies choose to outsource some or all of their manufacturing or distribution activities is cost reduction. This was the number one reason chosen by 61 percent of survey respondents across all global regions. However, a frequent issue faced by companies after the outsourcing project goes live is that they're not achieving their expected cost savings. Two common causes for this disconnect are vague contract terms or metrics, and manual processes.

Wavelink has developed a new version of Avalanche, its mobility-management software.

Analyst Insight: Continuous industry, business and customer demands force companies to maintain business processes in permanent evolution. Highly productive organizations strive to achieve a technological edge, business efficiency, and regulatory compliance, which must be assimilated within the organization's operations, to increase and optimize business performance. - Jorge Garcia, Senior Analyst, Technology Evaluation Centers