Analyst Insight: Global, web, mobile, catalogs and trunk shows are only a few of the channels by which we sell and buy today. Retailers are investing billions of dollars to upgrade their tech infrastructure as well as their fulfillment processes to respond to customers as well as threatening and clever competitors’ moves. But omnichannel is not just for retailers. - Ann Grackin, CEO, ChainLink Research
Retailers are expanding their networks of stores internationally this year despite the presumed headwind of online shopping, with a greater percentage eyeing growth in the Americas than last year, according to a survey of more than 150 major, international brands released by CBRE Group, Inc.
U.S. retailers are racing to stay relevant in a rapidly changing shopping environment led by growth of e-commerce, the ubiquity of mobile devices, and the demanding expectations of consumers, according to PwC's annual online shopper survey, Total Retail: The Race for Relevance. Based on a survey of more than 23,000 online consumers globally, the report reveals the changing behaviors of consumers, driven by convenience, price, social media and brand trust.
Only 18 percent of CEOs say they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers. This means that the majority of retailers surveyed are still operating in silos, which is taking a toll on retailers' profitability and ability to create a seamless shopping experience for customers.
Analyst Insight: For online customers, the buy button is easy; everything behind that is complex. Eighty percent of omnichannel strategy is about inventory strategy. It comes down to making intelligent inventory allocation decisions across the network and building an infrastructure flexible enough to quickly realign inventory to meet customers where they want. The key to omnichannel success is offering the customer multiple options and incentivizing the profitable flows. - Jason Denmon, Apparel Industry Leader, Fortna Inc.
Analyst Insight: The retail apparel market continues to lead the charge when it comes to deploying innovative technologies like RFID that allow for much higher inventory accuracy levels and can pave the way for omnichannel retail strategies. Both Inditex and H&M have made strong commitments to RFID technology, following in the footsteps of Macy's, long considered the leader when it comes to RFID and apparel. According to industry estimates, nearly 4 billion apparel items were tagged with RFID in 2015. - John Johnson, Senior Content Specialist, Gartner Supply Chain
Retail CEOs say internal silos are holding back omnichannel success. In fact, retailers without these operational barriers are more positive about achieving profitability, according to a new report.
Mobile is driving the shopping experience both in stores and online. Roughly 73 percent of all online buyers are using a mobile device to shop online, and 21 percent are using mobile devices to help them shop in stores, according to Bizrate Insights, a division of Connexity.
German clothing chain Adler Modemärkte is among a handful of retailers using an RFID-enabled robot called Tory to count inventory and identify the locations of merchandise on store shelves each day. The robot and the software that manages the data it collects are provided by German technology firm MetraLabs.
Food manufacturers across the globe have admitted failing to put in place basic safeguards to protect vulnerable workers in their supply chains - almost one year on from laws to stop slavery, child labor and unethical working practices.