After a disappointing holiday season, Macy's Inc. said Wednesday that it planned to cut about 4,800 jobs and close 40 stores as part of efforts to slash costs.
Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent with two of three consumers likely to experience rage during an interaction with a customer service rep. About 54 percent of gift recipients this past holiday season will be dealing with at least one problem regarding a gift or service received from a friend or family member.
E-commerce revenue jumped 21 percent this holiday season over last year as mobile sales continue to climb - 30.4 percent of online sales were placed on mobile devices, according to Custora.
Amazon now accounts for roughly 50 percent of all online retail sales growth in the United States and 24 percent of total retail sales growth, according to Macquarie Research.
NetSuite Inc., a provider of cloud-based software for managing financial and omnichannel commerce, has made a number of product enhancements to NetSuite OneWorld.
