Service parts providers may offer central warehousing, repairs or merely quick delivery, but OEMs are finding their networks essential to their continued operations.
Netherlands-based Philips Medical Systems revamped its spare-parts logistics network to better serve owners of its diagnostic imaging machines. These changes were in line with a larger trend in Europe, where roadblocks to centralized distribution of medical equipment slowly are coming down - giving U.S. companies new opportunities for carving out market share.
The Japanese car maker, which once held almost eight months' worth of aftermarket parts at its Belgian logistics center, is well on its way to keeping only a little more than two months' of spares on hand. In doing so, it has relied on surprisingly little in the way of information technology.