Customer expectations about home delivery are changing rapidly. Tom Cagney, president and chief executive officer of Cagney Global Logistics, talks about how transportation providers are adjusting -- and how technology can help.
Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery.
The world of e-commerce deliveries is fraught with peril. Will Leong, chief operating officer of TZ, talks about how providers are surmounting the various challenges.
As if domestic delivery weren't tough enough, cross-border shipments entail a whole new set of challenges. Jonathan Matchett, operations director with wnDirect, talks about how service providers are addressing issues of speed, reliability and regulations.
Omnichannel retailers are gearing up for a holiday season that will likely find shoppers even more inclined to buy on line -- but not necessarily take delivery at home, says Gregg Aamoth, chief executive officer of POPcodes.
Customers expect e-commerce retailers to provide free shipping and returns. Robert Escobar, vice president of operations with Gwynnie Bee, talks about the challenges that his company faces in meeting those demands.
The focus on "last-mile" delivery has sharpened significantly in recent years. Henrik Moos, founder and chief business development officer of Swipbox, explains why. And he describes the concept of parcel lockers for consumer pickups.
