With so many channels to juggle, merchandisers today are finding it difficult to manage multiple pockets of inventory, and satisfy customers regardless of how they order product. Burton White, vice president of industry supply chains with Chainalytics, shares some tips on how this goal can be met.
Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery.
The world of e-commerce deliveries is fraught with peril. Will Leong, chief operating officer of TZ, talks about how providers are surmounting the various challenges.
Heavyweight orders require another level of delivery service, to satisfy the demands of buyers. Jim Hourigan, chief operating officer with BuildDirect, discusses some of the challenges that are unique to that sector.
As if domestic delivery weren't tough enough, cross-border shipments entail a whole new set of challenges. Jonathan Matchett, operations director with wnDirect, talks about how service providers are addressing issues of speed, reliability and regulations.
Omnichannel retailers are gearing up for a holiday season that will likely find shoppers even more inclined to buy on line -- but not necessarily take delivery at home, says Gregg Aamoth, chief executive officer of POPcodes.
There was a time, not too long ago, when retail industry analysts were predicting that online merchandisers would soon stop offering free shipping on orders. How wrong they were.