Analyst Insight: The top reason field service agents are not able to resolve a customer issue the first time when on site is due to not having the right part to solve the problem. Thus in order to ensure that customers are happy, and beyond, top-performing service organizations in Aberdeen's recent Convergence of People and Parts research have focused on strategies to integrate field service with parts management to meet the needs of the customer and ensure profitability. - Aly Pinder, Senior Research Associate, Aberdeen Group
Challenge: A large 3PL supports international shipping for a large electronic manufacturer. It is critical to provide accurate export information electronically to US Customs. The existing manual process resulted in frequently incomplete and incorrect information, creating shipment delays and fines.
Challenge: A major U.S. club store chain runs a high-velocity network of cross dock facilities. Kane Is Able was chosen to operate the retailer's first, and largest, cross dock center serving the Northeast.
Laos has made considerable progress in its efforts to develop connectivity and trade facilitation, a senior government official told the meeting of Asian-European Landlocked Developing Countries (LLDCs) in Vientiane.
When disaster strikes, aid workers and NGOs are on the ground within a matter of hours. While governments and charities around the world are arranging the dispatch of humanitarian aid from around the world, the next challenge for those on the ground is where to store it.
China's exports surged more than expected in February in a possible sign of stronger global demand. Exports leaped 21.8 percent, well ahead of analysts' expectations of single-digit growth as companies shut down for the Lunar New Year holiday.
Retail organizations are facing a seismic shift in the markets they serve - from multiple channels to international expansion. But are the systems in place to fulfill orders and manage returns across this altered and highly complex landscape?
Statistics show a stabilization of airfreight markets on the back of encouraging growth towards the end of 2012. Compared to the previous year, the International Air Transport Association's (IATA) latest global airfreight demand statistics show demand for airfreight was "apparently very strong" at the start of this January with a rise of 5.0 percent.
The latest news, analysis, services and systems regarding logistics and freight and their impact on global supply chains. Today’s companies are transporting and delivering perishables and manufactured goods in a more timely and efficient manner than ever before through logistics solutions. New technologies that provide information during local and global shipments are transforming the way companies do business - and allowing them to stay ahead of the competition in their industries. As transportation and distribution services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using logistics and cargo solutions to power their supply chains.
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