Analyst Insight: Retailers in 2012 will continue to implement analytic engines. The last two years have seen retailers and CPG companies streamline and rethink their multichannel and merchandising strategies. Improved performance is a reflection of this analytics focus. In 2012, retailers will learn through direct customer engagement through mobile, social and web (omni-channel information) to create products, and market to customers based on shopper insights. - Ann Grackin, CEO, ChainLink Research

Analyst Insight: The rapid growth of internet retailing is creating serious challenges for supporting retail and wholesale distribution operations. The good news is that growth rates for e-commerce are significantly exceeding expectations for most companies. The bad news is that there are some very stressed distribution operations behind the scenes that are having difficulty keeping up with sales. - Marc Wulfraat, president, MWPVL International Inc.

Analyst Insight: While on one hand the container shipping industry has become ever more commoditized, a new range of service measurements could increase the potential for market differentiation. The key to any differentiation is the ability to make it clear to the customer what the difference is. Such transparency would certainly be a novelty in the industry. - Lars Jensen, CEO, SeaIntel Maritime Analysis

Analyst Insight: When a conveyor in your warehouse is broken, but you're not sure how to fix it, what part needs to be replaced, or who can provide it to you, you risk losing both time and money. Enterprise asset management (EAM) and product lifecycle management (PLM) functionality can come to the rescue. - Gabriel Gheorghiu, research analyst, Technology Evaluation Centers

Analyst Insight: As the global economy slowly begins to improve, large-scale manufacturers who ship bulk product by rail are again experiencing the issues of service reliability, asset turnover, capacity constraints, working capital optimization and risk. With that said, after the dismal 2008-2009 economy, we're right back into the bane of a one-hundred-year rail dilemma: enhancing service reliability while improving fleet utilization to sustain a lean rail fleet. Current rail management tools are effective at tracking historical transit times and identifying the position of each car at a certain point in time. However, an important disconnect exists between seeing the future demand for rail shipments and predicting the usage and location of the cars over the entire enterprise planning horizon. - Alfred Sherk, CEO, SherTrack LLC

Analyst Insight: It can be a struggle for organizations to obtain the right balance between keeping enough inventory on hand to meet customer demand and minimizing costs related to carrying inventory. APQC's research indicates that best-practice organizations achieve this balance through the creation of inventory optimization programs with well-designed strategies, effective processes, appropriate technology, and regular assessment. - Becky Partida, knowledge specialist, APQC