Customers’ expectations for delivery are always moving toward freer and faster, and for retailers, it can feel like the goalposts are constantly moving. Crowd-sourced delivery can help.

The company delivered more than a quarter of first-class post late, with only 74% arriving on time in the 2022-23 financial year, far below its statutory target of 93%.

Omni-channel, demand-driven fulfillment using AI and automatic decision-making technologies will give retailers the edge they need to succeed in a very competitive landscape. 

Nick Zabikow, senior director of sales for the Americas with HERE Technologies, explains the concept of private mapping, and how it helps shippers to customize their routing strategies.

A leading supplier of reusable packaging containers seeks to boost visibility and cut down on losses within a network of millions of units, with a method that makes economic sense. Roambee provides the innovative solution.

When consumers are informed about the carbon cost of shipping and the environmental impact of their choices, they are empowered to make decisions that align with their values.

Ultimately, mesh networks can handle fluctuations in supply and demand, optimize routes, and create transparency and accountability in the supply chain.

To make the most of available resources, provide more delivery choices, and achieve maximum efficiency, it is essential to effectively manage multi-carrier operations in real-time.

Jey Yokeley, vice president sales with TransImpact, details the way that technology — especially in the form of artificial intelligence and machine learning — is aiding how both parcel carriers and shippers make key decisions in an increasingly complex industry.

Parcel customers are moving away from a sole focus on speed of delivery to a concern about price, and carriers must respond by controlling their costs, says Dave Loonam, senior vice president of sales with DHL eCommerce.