The package mix in parcel shipping is getting more varied and complex — a positive trend in the long run, but one that presents challenges to carriers in the short term, says Nick Herbon, regional sales manager with EuroSort.

Parcel shippers need to strike a delicate balance between loyalty to carriers and the desire to diversifying their service providers, says Oscar Gladman, director of parcel carrier development with Geodis.

The retail giant said October 18 that it will introduce autonomous aircraft delivery in the U.K. and Italy by late 2024.

One might think that online sales have dipped post-pandemic, but that's not the case, says Vijay Ramachandran, vice president of go-to-market enablement and experience with Pitney Bowes.

The parcel and freight market has seen big changes in the dynamic between shippers and carriers over the past 12 months. Jason Smith, assistant vice president with U.S. Bank, explains.

In an industry known for its volatility and highly competitive nature, parcel carriers must nonetheless prioritize strong relations with their customers, says Don Caddy, chief executive officer of Engineering Innovation.

There's a shift happening in the parcel market in favor of shippers, says Robyn Meyer, senior vice president of parcel strategy and solutions with Transportation Insight.

Professor Missy Cummings explained the limitations of artificial intelligence, warning, “There’s so much hype out there; it’s your job as supply chain executives to understand what’s real and what’s not.”

Josh Dunham, chief executive officer of Reveel, describes four best practices that parcel shippers are employing in their relationships with carriers today.

While demand has dropped since then, the innovations remain, says Jakki Krage Strako, chief commerce and business solutions officer with the U.S. Postal Service.