To make the most of available resources, provide more delivery choices, and achieve maximum efficiency, it is essential to effectively manage multi-carrier operations in real-time.

Jey Yokeley, vice president sales with TransImpact, details the way that technology — especially in the form of artificial intelligence and machine learning — is aiding how both parcel carriers and shippers make key decisions in an increasingly complex industry.

Parcel customers are moving away from a sole focus on speed of delivery to a concern about price, and carriers must respond by controlling their costs, says Dave Loonam, senior vice president of sales with DHL eCommerce.

The package mix in parcel shipping is getting more varied and complex — a positive trend in the long run, but one that presents challenges to carriers in the short term, says Nick Herbon, regional sales manager with EuroSort.

Parcel shippers need to strike a delicate balance between loyalty to carriers and the desire to diversifying their service providers, says Oscar Gladman, director of parcel carrier development with Geodis.

The retail giant said October 18 that it will introduce autonomous aircraft delivery in the U.K. and Italy by late 2024.

One might think that online sales have dipped post-pandemic, but that's not the case, says Vijay Ramachandran, vice president of go-to-market enablement and experience with Pitney Bowes.

The parcel and freight market has seen big changes in the dynamic between shippers and carriers over the past 12 months. Jason Smith, assistant vice president with U.S. Bank, explains.

In an industry known for its volatility and highly competitive nature, parcel carriers must nonetheless prioritize strong relations with their customers, says Don Caddy, chief executive officer of Engineering Innovation.

There's a shift happening in the parcel market in favor of shippers, says Robyn Meyer, senior vice president of parcel strategy and solutions with Transportation Insight.