Dell Inc. looks to the emerging concept of vested outsourcing, in a partnership with Genco, to improve the high-tech giant's global supply chain and level of customer service. Dell executive director Robert McIntosh shares the details.
Analyst Insight: Online sales surged last year, and many companies saw their e-commerce sales grow by double digits. This growth is expected to continue for the foreseeable future, so the good news is that rising rates and revenue for e-commerce are significantly exceeding expectations. But there is bad news too - e-commerce is stressing distribution operations and many companies are having difficulty keeping up. Adopting the right operational practices for order fulfillment is essential for business success. - Kelly Reed, Partner, Tompkins International
Newgistics Inc., a provider of electronic-commerce software and systems for retailers and brands, has entered into a partnership with ShipStation, a Web-based shipping service for online merchants.
To serve its demanding government and business customers, the company needed to find a way to resolve any potential service problems in the quickest and most cost-effective manner possible.
Trust and a sharing of risk and reward are the hallmarks of an outsourcing agreement that took the two companies beyond the concept of "price per activity," to one that strives for mutual profitability and enhanced customer service.
The latest news, analysis, services and systems regarding reverse logistics and its impact on global supply chains. Today’s companies are refurbishing and recycling more goods and managing more product returns than ever before thanks, in part, to the boom in e-commerce. New technologies for reverse fulfillment are transforming the way companies provide customer support - and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using reverse logistics solutions to power their supply chains.
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