Quality & Metrics

Smart & RapidResponse

November 1, 2005

Global Logistics & Supply Chain Strategies

Customer Segmentation Strategies: When All Accounts Aren't Equal

October 1, 2005

Companies are figuring out which of their customers are most and least profitable, and treating them accordingly. But most have yet to adopt a supply-chain perspective.

For RadioShack, A Unique Business ModelIs No Shield Against Competition

June 1, 2005

When earnings stall, the venerable electronics retailer takes a close look at its supply chain organization-and discovers that it doesn't have one.

A Focus on Planning Helps Castrol Reduce Inventory, Improve Service

May 1, 2005

Jean V. Murphy, Global Logistics & Supply Chain Strategies

Castrol's European operation faced a common supply-chain conundrum: excess inventory and poor customer service. A new planning department separate from execution, coupled with technology from ToolsGroup, got the company's supply chain back on track.

Sun Micro Stops Handling Its Parts Management in Pieces

February 1, 2005

Preaching the gospel of Six Sigma, the company takes a global approach to the coordination of after-market parts planning, inventories and distribution.

AMR Picks 25 Supply Chains That Actually Pull Demand Rather Than Push It

January 1, 2005

Thomas A. Foster- Global Logistics and Supply Chain Strategies

To meet the ranking's exacting criteria, these companies' supply chains had to be driven by demand forecasting, use cutting edge technology and produce industry leading financial results.

Road Map Details Three Phases in Building a Truly Lean Enterprise

November 1, 2004

Don Klaiss

Supply Chain Performance Management:It's More Than Metrics

November 1, 2004

Jean V. Murphy- Global Logistics and Supply Chain Strategies

Tracking and measuring the performance of various supply-chain functions is necessary but not sufficient for today's extended enterprise. Tying that performance to corporate strategic goals and closing the loop on execution to ensure continuous improvement are keys to effective performance management.

Revlon Plows Through Productivity Plateau Without New IT Investments

October 1, 2004

Jean V. Murphy-Global Logistics and Supply Chain Strategies

A conversation with Dave Laverty, vice president of Materials Management Worldwide, at Revlon Consumer Products Corp.

Using Supply-Chain Excellence to Build Brand Reputation

August 1, 2004

Brand awareness isn't just about product quality and saturation advertising. A smoothly functioning supply chain is a crucial element in winning customer loyalty.