Analyst Insight: SaaS and new enterprise software offerings have created a new dynamic for enterprise software selection as opposed to traditional software selection. The cloud evaluation process for software and services must consist of different and a more focused approach, including such factors as importance of methodology, model differentiation, industry-specific expertise and total cost of ownership.

Analyst Insight: With broad and expandable carrier networks, outsourced service providers seem well positioned to either make educated decisions as a provider of outsourced carrier selection services or to serve as an educator of shippers, to inform them of available options and potentially provide competitive performance information.