CFOs make all kinds of investments, but how about investing in more down time for employees? That may sound like a recipe for creating a bunch of slackers, but in fact the idea of optimal slack in a system is as fundamental to talent optimization as it is to engineering. Planned and mindful slacking off may help optimize talent performance.
Your customer service representative answers a call from an irate customer. "This darn thing I bought just doesn't work!" he exclaims. "I've tried and tried to get help from your service folks, but they're always late and they can't fix it either. I've had it with you guys. I want my money back!" Big Data can help you retain that customer.
The business of helping people live longer, healthier lives is not taken lightly in any regard. Suppliers to Boston Scientific must guarantee extremely high quality and delivery, because the smallest imperfection or delay could be life-threatening. For this reason, the entire supply chain depends on efficiency and quality. The global indirect sourcing and procurement (GISP) organization at Boston Scientific is responsible for all strategic and tactical procurement of indirect materials and services, using a center-led operating model to organize sourcing around the world.
Under the provisions of the Food Safety Modernization Act of 2011, any facility that manufactures, processes, packs or holds food within the United States, and foreign food facilities that export to the United States must register with the FDA. Re-registration must be completed between Oct. 1 and Dec. 31 in even-numbered years.
Downtime is the enemy of lean. Downtime is, in fact, waste. Idled lines do not add value. Restarting production after unplanned downtime requires more effort, usually expended with less efficiency and worker productivity. This reintroduces waste, which creates added costs that customers do not pay for, yet must be absorbed into cost of goods sold.
It's no mystery why companies emulate their most successful peers. Tried-and-true approaches often seem preferable to starting from scratch, whether for developing new products or running efficient supply chains. The quest for such methods went global during the 1980s and 1990s as European and U.S. companies sought to retool their operations by transplanting Japanese factory practices, such as kanban and just-in-time production. Management consultants - ourselves included - naturally facilitate the process by extolling successful companies as models from which others can learn proven practices that reduce risks.
As work piles up in our in-boxes and on our desks, the question should occur-what important issues am I missing? It is an interesting fact that a high percentage of our critical work and the data we use to make decisions are still outside the operations systems we have-ERP, accounting, modeling and decision support.
More than 40 percent of companies that outsource intend to conduct a bid or rebid for part of their network to a logistics service provider within the next 12 months, according to the Outsourced Distribution Report by Tompkins Supply Chain Consortium.