Analyst Insight: There has been significant debate spanning 20 years about the validity of the "perfect order" metric, which measures the quality of product delivery. The debate mostly focuses on how the metric is calculated and if it is a valid measurement of supply chain performance. But, a more relevant part of the discussion is the mentality that drives organizations toward perfect performance.

Analyst Insight: Leading companies have a portfolio of true end-to-end supply chain metrics, use those metrics in key processes such as S&OP, supplement the metrics with customer and supplier dashboards, and have an open attitude and metrics culture that drives them through an upward spiral of increasingly higher levels of performance. Most importantly: they understand they cannot be good at everything, and they consciously manage tradeoffs.

Analyst Insight: Today's supply chain managers operate in a distributed, networked environment, where multi-tier process visibility and effective partner collaboration are critical to success. In order to successfully balance the risks and rewards of this new environment, companies need to have much more transparent and responsive supply chains than in the past.

Analyst Insight: Before investing in new programs for procurement or other functional areas, organizations must evaluate each program thoroughly as implementation can be a time-consuming and expensive process. However, in many cases the long-term benefits may compensate for the short-term pain.

Analyst Insight: PLM applications have grown up in engineering or technology-oriented value chains where product and technological complexity required a much firmer grasp of specifications and proactive lifecycle management, but a number of market trends suggest PLM applications might offer important capabilities to process manufacturers.

Analyst Insight: 2009 was filled with mergers and acquisitions led by mega mergers. During this time, the definition of "pharmaceutical company" evolved, as the big players began morphing into global health care providers. As the evolution continues, processes for integrating multinational supply chains, new product lines, and rationalizing LSP contracts will challenge even the most capable and visionary supply chain executives.

Analyst Insight: In Aberdeen's Supply Chain Executive's Agenda 2009 study, the following top market pressures were reported by the process industry respondents: economic and financial volatility, rising supply chain management costs, escalating customer service demands, and rising business complexity of managing an increasingly global business network. Process industry firms have a number of differences in the way they manage their manufacturing and supply chains and are now increasing their focus on supply chain performance.

Analyst Insight: Analyzing the right metrics is obviously essential for accomplishing the difficult task of maintaining and improving quality at every single step of the supply chain. Still, basic principles must first be applied in order to achieve better performance and accurately measure supply chain behavior.

Analyst Insight: The regulatory environment for food and beverage manufacturers is changing. President Obama has reinvigorated the FDA's Food Safety Working Group and change is on the way. It is more important than ever for food and beverage manufacturers to get ahead of the curve and ensure food safety and traceability across their entire supply chains, from the field to the fork.