If the customer is "at the center of everything," so, too, should be a company's system for managing customer relationships. In other words, customer relationship management software needs to be more than just a way to handle queries about products or fielding feedback from clients.

RFID technology company eAgile is marketing a solution known as eSeal that aims to enable the automatic tracking of containers of medication from the point of manufacture to the drugstore counter or a patient's hospital bedside.

The term "Web 2.0" refers to the current state of online technology as it compares to the early days of the Web, and is characterized by greater user interactivity and collaboration, more pervasive network connectivity and enhanced communication channels.

Turtle Wax drove 1.3 million page views with its content when it added consumer-generated content to its website. The goal for Turtle Wax was to transform a static website into a dynamic place where showcasing its products was a priority.

Challenge: Our company faced a quality issue originating during our sub-assembly of headliners for a major customer, a Fortune 100 automotive OEM. Strands of the glue used to affix wiring harnesses and other parts to headliners’ C-surfaces were ending up on their A-surfaces as well and were not detected in the QA process. The problem was discovered after finished headliners were installed on vehicles. We needed to make detection easier and meet production cycle times and quality standards.

Demand for long-lasting manufactured products made in the U.S. fell 5.1 percent in December from a month earlier, and declined 3.5 percent for all of 2015, the Commerce Department said. The annual decline in durable-goods orders is the largest outside a recession on records back to 1992.