Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.
Across Nigeria, low-cost Chinese goods are everywhere, evidence of Beijing's growing dominance in global trade. The trade flow has helped keep life affordable for millions of Nigerian families, at a time when the country is struggling with economic stagnation and plunging prices, as well as the deadly costs of the Boko Haram insurgency.
U.S. shoppers are likely to change their shopping habits if their favorite retailer experienced a data breach, according to a report by Vormetric and Wakefield, which specialize in data security solutions.
Today's fashion industry is obsessed with getting product to store shelves quickly, changing out assortments constantly, and charging rock-bottom prices. But there's a price to be paid for that behavior.
At the recent COP21 climate change discussions in Paris, the European airport industry committed to raising the number of carbon-neutral airports in Europe to 50 by the year 2030.
Innovation continues to rise in importance. In The Boston Consulting Group's tenth annual global survey of the state of innovation, 79 percent of respondents ranked innovation as either the top-most priority or a top-three priority at their company, the highest percentage since we began asking the question in 2005, when 66 percent said innovation was their top or among their three top priorities.
Covectra, a provider of technology for product serialization, authentication and tracking and tracing, has launched a new system for protecting infant formula from counterfeiting.
Operating ethically and operating profitably are no longer mutually exclusive concepts. Leading companies are "walking the walk," balancing the goal of achieving profitability with gaining social and environmental advantages.