With the current economic business pressure, reducing costs in the service supply chain without compromising customer satisfaction is a challenge which must be faced head on. Managing this balancing act requires business intelligence, which refers to the applications, tools, infrastructure and best practices that enable raw data to be transformed into significant information, and as such can be utilized to improve outdated processes.
Across industries, manufacturers pride themselves on quality but put top emphasis on reducing overall costs. And while these may seem like conflicting priorities, they can be explained by the concurrent demands of the internal economic drivers of an organization and the external customer requirements for quality and efficiency. As such, these priorities are here to stay, especially as the consumer becomes increasingly empowered and publicly vocal. In recent years, product quality and safety have become tightly integrated with traceability and supplier scorecards. But for manufacturers with foresight to proactively implement a comprehensive traceability system before a contamination problem occurs, there is an opportunity to provide their organizations with the ability to dramatically improve response time, implement corrective measures, and minimize repercussions to the bottom line and the brand, should a problem arise.
A report from he Consumer Goods Forum and Capgemini calls for the consumer goods and retail industries to meet head on challenges posed by increasing digitalization and the availability of resources.
Rising and increasingly volatile costs dominate retailers' top challenges sourcing private label goods, while changes in consumer behavior fueled by mobility and online shopping are driving the strategic importance of private label sourcing, according to Deloitte's study entitled Private Label Sourcing: Strategies to Differentiate and Defend.
As head of IT for Global Supply Chain Solutions at Ryder, a major third-party logistics provider, Gregory Knott well understands the issues surrounding technology integration between third parties and customers. Here he offers useful advice to outsourcing partners on both sides of a contract.
Mobility solutions are boosting employee and asset efficiency, increasing safety and reducing risk, especially for trucking companies. These and other mobility-driven changes are discussed by John Favors, specialist in field technical services at CBeyond; Michael Nischan, risk control and safety consultant, The McCart Group; Ryan Barnett, director-market development, XRS Corp; and Chad Oginz, enterprise account executive, Ortec. The conversation is facilitated by SupplyChainBrain Editor Emeritus Jean Murphy.
After some 19 years of struggling with e-commerce, Walmart is once again learning that managing a merged channel retail strategy is almost never going to beat a well-run pure play e-tailer like Amazon when it comes to online sales.