As chief customer officer at OHL, Scott McWilliams spends a lot of time building customer relationships. He shares insights on how to nurture those relationships and how to recognize when things are going south and turn those situations around.
A group of ocean carriers has founded the Container Ship Safety Forum (CSSF), a global business-to-business network that will address safety and management practices in the container-shipping industry.
Randy Curran, CEO of OHL, talks about the impact of e-commerce on the 3PL industry today and in the future and discusses how the omnichannel customer is changing logistics operations.
After spending a decade working with lean processes at Menlo Worldwide Logistics, Jeff Rivera is now leading the lean implementation at Con-way Freight, a major LTL company. He discusses the challenges and opportunities of Con-way's lean journey.
James Welch, CEO of YRC Worldwide, one of the largest LTL carriers, discusses his views on technology, pricing and other issues and challenges facing the industry.
Doug Waggoner, CEO of Echo Logistics, talks about Echo's rapid growth and shares insights on growth strategies that transcend changing economic conditions.