Smarter consumers want retailers to listen to them, know them and
empower them - at the same time that these consumers are
becoming more difficult to know.
Wayne McDonnell, director of pharma and life sciences advisory with PricewaterhouseCoopers, talks about the core fundamentals of supply-chain capabilities today, as well as PwC's latest "Pharma 2020" report.
When innovation comes to mind, the first thing people might think of is creativity, spontaneity or a momentary stroke of genius. But can innovation occur out of a structured, repeatable process?
The answer, in short, is yes.