Two industry groups have joined to fill the need for a globally harmonized approach to measure and communicate product lifecycles. The Consumer Goods Forum, a global network of more than 400 retailers, manufacturers, service providers and other stakeholders, has partnered with The Sustainability Consortium, which is dedicated to developing science and integrated tools to support informed decision making for product sustainability across the consumer goods industry.
In the run up to Christmas, UK retailers are frustrating shoppers with distinctly average customer service. Top UK merchants are failing to answer questions asked online or sent via email, according to the 2012 Eptica Multichannel Customer Experience Study. The research found that just 48 percent of retailers could successfully answer basic questions sent via email, while websites could answer just over half (53 percent) of questions asked online.
ChainLink Research CEO Ann Grackin will discuss how innovative companies are using excellence in B2B integration as a competitive advantage, particularly in service-based industries, in a webinar scheduled for 12 p.m. EST, Dec. 11, 2012.
In an environment of increasingly global competition, companies are depending on their supply chains to differentiate themselves in key markets, says Michael Woore, former program director of IT services with Technicolor.
