Sustainability & Corporate Social Responsibility

As Social Media Grows in Importance, 'Call Centers' Should be Renamed 'Contact Centers'

February 1, 2013

It's fairly common practice today for major brands to have a social media team at the ready to respond to customer complaints on social networking sites like Twitter and Facebook. The practice is so widespread that a recent Call Center Satisfaction Index (CCSI) report released by CFI Group found that call centers should perhaps be renamed "contact centers."

Managing Volatility Through Smart Inventory Planning

January 28, 2013

IBM

Decisions on what, how much, where, and when to stock product across the extended global CP supply chain directly impact corporate profitability, positively or negatively.

Ikea Continues Drive to Generate All of Its Needed Energy Supply by 2020

January 25, 2013

Los Angeles Times

Ikea Group, the world's biggest furniture retailer, will double its investment in renewable energy to $4bn by 2020 as part of a drive to reduce costs as cash-strapped consumers become more price sensitive.

Internet Truckstop Offers New Tool for Complying With CARB Regulations

January 23, 2013

Internet Truckstop

Internet Truckstop, an online freight-matching service, has developed a new decision-support tool and free webinar series to help users of Truckstop.com comply with new regulations of the California Air Resources Board (CARB).

U.K.'s Notbox Company Extends Services to North America

January 22, 2013

The Notbox Company

The Notbox Company, a U.K.-based provider of multi-use transportation and storage boxes, has come to North America.

How Unilever Derives Value From Its Supply Chain

January 21, 2013

SupplyChainBrain

Pier Luigi Sigismondi, chief supply chain officer of Unilever, enumerates the ways in which the company's supply chain adds value to the business. He also talks about issues of sustainability and supply-chain segmentation.

World Resources Institute Adds Sustainability to Business Analysis

January 9, 2013

World Resources Institute

The World Resources Institute (WRI) has incorporated sustainability into the traditional SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis employed by many businesses.

UK Government Postpones Action on Aviation, Ocean Shipping Carbon Emissions

January 4, 2013

Maritime Executive

The UK government will defer a decision on whether to include international aviation and shipping emissions in carbon budgets until the setting of the fifth carbon budget in 2016, by which point there should be more clarity on how aviation emissions will be tackled at an EU and global level.

Environmental Impact of Panama Canal Expansion on U.S. Ports Remains Unclear

January 3, 2013

Environmental Defense Fund

The current expansion of the Panama Canal, expected to be completed by early 2015, creates tremendous opportunities for the global freight transportation industry and may have significant effects on many ports in the United States, particularly in Houston and other Gulf areas. The environmental implications of the expansion are less clear.

How Rising Fuel Costs Are Transforming Distribution Strategies

January 2, 2013

Rob Nemeth, President, Allied Distribution

Sustainability & Corporate Social Responsibility

The latest news, analysis, trends and solutions for sustainability and corporate social responsibility (CSR) and their impact on supply chain management. New customer expectations for green and ethical products and practices are transforming the way companies do business — and requiring more supply chain transparency than ever before. As solutions continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies around the world are leveraging sustainability and CSR to stay ahead of the competition in their industries.