Amazon is the great disruptor, in part because innovation is built into their culture. It’s in their DNA to try new things knowing some of them will fail, and they are experimenting and learning all the time. This cycle of innovation has enabled them to disrupt retail by raising customer expectations – anticipating what customers want and responding with new products and services before anyone else. Amazon is resetting customer expectations around convenience, speed, price and selection. -Robert Dold, Retail Industry Leader, Fortna
The Warehousing Education and Research Council's annual benchmarking study, DC Measures, shows a majority of respondents believe they are performing better than their competitors. This perception gap is common for warehouse managers, especially when using metrics to improve performance. To bridge the difference between perception and reality, we have to understand the basics and go back to school on metrics. Joe Tillman, Founder TSquared Logistics
At lunchtime on Friday, George Cheah, or George Junior as he is known, doesn’t really have the time to talk. "Honestly we are so busy, it’s gone absolutely mad. People have gone chicken crazy," he says over the phone, while people shout orders in the background.
An increasing number of companies are struggling to find quality people to fill positions in their warehouse operations. This issue is not limited to a particular region of the country or industries, but is widespread throughout the supply chain world. Forward-thinking leaders are making changes in both how they recruit employees and how they process orders to minimize the necessary headcount. -Greg Kreis, Principal, Tompkins International
One of the disruptive impacts of the rise of e-commerce is a shortage of labor to fill a growing number of warehouse positions needed to keep up with increasing e-commerce volume and customer expectations. Distribution hub markets are oversaturated with new DCs and that's driving greater competition for labor. This, at a time when both the working population and unemployment statistics are trending downward. The challenges were never more evident than through the most recent peak season. -George Swartz, Group Vice President, Fortna Inc.
The ability to work and manage your supply chain in real time is all about having access to the right data. Customer expectations have changed and, delivery commitments are now next day, or next hour – customers expect full visibility into the status of their shipment through all phases of the supply chain.
The latest news, analysis, services and solutions regarding warehousing and distribution systems and their impact on global supply chains. Today’s companies are moving goods across more suppliers, vendors and customers than ever before, and warehouses are critical points in the overall supply chain. New technologies in warehouse management systems (WMS), automation, robotics, RFID and order fulfillment are transforming the way companies do business — and allowing them to stay ahead of the competition in their industries. As these solutions continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies around the world are improving supply-chain operations through their strategic use of warehousing and distribution services.
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