Analyst Insight: The top reason field service agents are not able to resolve a customer issue the first time when on site is due to not having the right part to solve the problem. Thus in order to ensure that customers are happy, and beyond, top-performing service organizations in Aberdeen's recent Convergence of People and Parts research have focused on strategies to integrate field service with parts management to meet the needs of the customer and ensure profitability. - Aly Pinder, Senior Research Associate, Aberdeen Group
Challenge: A major U.S. club store chain runs a high-velocity network of cross dock facilities. Kane Is Able was chosen to operate the retailer's first, and largest, cross dock center serving the Northeast.
When disaster strikes, aid workers and NGOs are on the ground within a matter of hours. While governments and charities around the world are arranging the dispatch of humanitarian aid from around the world, the next challenge for those on the ground is where to store it.
Retail organizations are facing a seismic shift in the markets they serve - from multiple channels to international expansion. But are the systems in place to fulfill orders and manage returns across this altered and highly complex landscape?
Tesco is reorganizing its distribution network with new sites in Reading and Dagenham to move products closer to stores and to keep up with its growing convenience business in the South East.
Trans-O-Flex has opened a new logistics centre near Frankfurt Airport in central Germany to provide cross-border distribution for the pharmaceutical and healthcare industries.
There are several overarching themes driving the push for more automation inside the four walls. Some relate to changing demographics in the labor force, others to how consumers are shopping today, and let's not overlook the constant striving for more efficiency, productivity and cost reduction.
The total capacity of Iranian ports has increased by 80 million tons during the past eight years, reaching 184 million tons, IRNA quoted Iranian roads and urban development Minister Ali Nikzad as saying.
DHL Supply Chain will invest $52.5m over the next few years to further strengthen its position in Indonesia. By 2015, the company plans to increase its transportation fleet by over 100 percent up from its fleet of 370 vehicles at present and grow its staff strength by over 70 percent from its current base of some 2,250 employees.
The latest news, analysis, services and solutions regarding warehousing and distribution systems and their impact on global supply chains. Today’s companies are moving goods across more suppliers, vendors and customers than ever before, and warehouses are critical points in the overall supply chain. New technologies in warehouse management systems (WMS), automation, robotics, RFID and order fulfillment are transforming the way companies do business — and allowing them to stay ahead of the competition in their industries. As these solutions continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies around the world are improving supply-chain operations through their strategic use of warehousing and distribution services.
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