To uncover which retailers have the best customer experience and which are lacking, consumer-opinion analyst Aspectiva examined the reviews of over 40 of the most popular e-commerce sites. Through the use of new AI technology, Aspectiva examined over 75,000 individual reviews, averaging over 1,800 reviews per site.
Wal-Mart is laying out its environmental map for the next several years as it tries to satisfy customers who want green products at affordable prices. The world's largest retailer says it will seek to reduce emissions in its own operations by 18 percent by 2025, and work toward adding no waste to landfills in key markets like Canada and the United States. It also plans to be powered by 50 percent clean and renewable energy sources.
Scandit is launching a new version of its barcode scanner software development kit (SDK), which will allow retail, manufacturing and supply chain enterprises to replace traditional barcode scanners and mobile computers with more flexible and cost-effective mobile devices such as smartphones, tablets and wearables, the barcode software company says. The result: equivalent or improved scanning performance on a smart device at a fraction of the total cost of ownership of traditional scanners.
Instagram is making it easier for retailers to promote and sell products through photos. The photo-sharing service is giving 20 retailers the ability to add tags to pictures to convey additional information such as prices and available colors. Brands participating in the trial run include Kate Spade and Warby Parker.
Challenge: A leading international beverage company that ships over 8 million bottles a year needed to gain control of a complex and lengthy production process to ensure the highest product quality.
In 2015, Cyber Monday generated more than $3bn in online purchases, making it the largest e-commerce sales day in U.S. history. The massive deals and discounts offered during the annual post-Thanksgiving event were largely responsible for the day's extraordinary sales.
American consumers prioritize risk-taking, adventure and living an exciting life when it comes to making purchases, according to global research by HSBC. This structural shift among U.S. consumers' purchasing habits is prompting companies to rethink existing marketing and business strategies.
Shoppers are increasingly leveraging buy online pickup in-store (BOPIS) to get their digital orders in their hands as quickly as possible, but many retailers are still struggling with the logistical challenges. Walmart's latest pilot might be the answer.
The latest supply-chain news, analysis, trends and tools for executives in the consumer packaged goods industry. Learn how consumer packaged goods companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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