Twenty years after the launch of the commercial internet, most merchants still fail to optimize the online checkout experience for the customers who visit their virtual storefronts. The result is that they stand to lose as much as 36 percent of sales due to the frictions that remain from discovery through checkout. Merchants could lose additional sales during payment processing.
Shopping season means waiting in line. But this year may be even worse. New chip technology in credit cards is making consumers' purchases safer but also appears to be causing longer lines at some retailers.
Household goods account for a significant majority of all consumer product recalls in the U.S. since 2010, according to Recalls Hit Home: Household Goods Drive Consumer Product Recalls, a report from Stericycle ExpertSOLUTIONS.
A new online service called PriceLocal aims to level the playing field and let local retailers price-match items and provide same day availability. PriceLocal was developed by a former Borders executive, Matt Chosid, as a way for smaller merchants to compete.
In the race to put autonomous vehicles on read roads, technology companies may overtake automakers. According to a report from IHS Automotive, companies like Google and others are currently working toward solutions in the autonomous vehicle space and Google is in the lead. IHS Automotive estimates the technology company has invested nearly $60m so far in autonomous vehicle research and development, at a run rate of nearly $30m per year.
Millennials may be digital natives, but for all their supposed reliance on mobile devices, this group is more likely to shop on Thanksgiving Day and do so in stores, according to a new survey by location-based mobile platform Retale.
Shale-advantaged resins are affecting job growth in the plastics industry in a big way, according to Martha Moore, senior director, Policy Analysis and Economics, for the American Chemistry Council.
Geodis has received regulatory approvals needed for finalizing its acquisition of Ozburn-Hessey Logistics (OHL), a third-party logistics provider with annual revenue of nearly $1.3bn.
The latest supply-chain news, analysis, trends and tools for executives in the consumer packaged goods industry. Learn how consumer packaged goods companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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