E-Commerce/Omni-Channel

JD.Com Opens Unmanned Sorting Center to Boost E-Commerce Automation

August 15, 2017

China's second-largest e-commerce company, JD.com, has taken another step to automate and streamline e-commerce logistics - most recently by opening an unmanned parcel sorting center in Kunshan, Jiangsu Province, according to a media report on the company's investor page.

Retailers Have Fought Amazon for Years. Now They're Giving It a Shot.

August 14, 2017

The Washington Post

Bricks-and-mortar retailers have for years tried to guard against "showrooming," in which shoppers scope out products in stores before buying them online on sites like Amazon.com.

Customer Loyalty Programs: What Works, and What Doesn't

August 11, 2017

Robert J. Bowman, SupplyChainBrain

Do modern-day retail customer-loyalty programs really make for loyal customers?

TV Home-Shopping Retailer Benefits From EDI Managed Service

August 10, 2017

SupplyChainBrain

As U.K.-based television home shopping company experienced explosive growth, it needed to consolidate all electronic data interchange operations onto one platform and integrate with its back office.

Amazon Is the Topic Companies Can't Avoid

August 9, 2017

Fortune

What looms over businesses as far flung as car repair, lab equipment and swimming pool gear? In a word, Amazon.

U.K. Consumers Prefer Free Over Fast Delivery, Report Says

August 8, 2017

Supply Management

There is a mismatch between what retailers and consumers perceive as a preferred shipping option, according to a report.

FedEx to Skip Holiday Surcharges for Most Orders

August 8, 2017

The Wall Street Journal

FedEx Corp. said it won't charge additional fees for most orders during the holiday season, in contrast with United Parcel Service Inc., undercutting its main rival as they battle for e-commerce customers.

Thousands Line Up to Work for Amazon

August 8, 2017

The Washington Post

Amazon's one-day plan to hire 50,000 warehouse workers could shake up the labor market, economists say.

Half of Customers Will Abandon Brands Due to Poor Experience, Study Shows

August 7, 2017

MultiChannel Merchant

Almost half of North American and European consumers surveyed by the Chief Marketing Officer (CMO) Council say they will abandon a brand and take their money elsewhere if they continuously encounter a poor, impersonal or frustrating customer experience across channels of engagement.

For Mall Stores, Back-to-School Shopping Can't Come Soon Enough

August 4, 2017

Los Angeles Times

The $84bn back-to-school shopping season is back just in time as far as beleaguered mall merchants are concerned.

E-Commerce/Omni-Channel

The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.