Kayak said that it experienced a 15-fold increase following the Alaska Airlines incident in the use of its aircraft filter feature, which the company first launched in March 2019.

Among those who admitted to committing returns policy abuse, fraud, or other unfavorable return behaviors, between 20% and 30% said they engaged in this behavior at least once a week.

When it comes to meeting customer expectations for last-mile delivery, it's not just about speed. Service quality and visibility are equally important, says Jim Waters, vice president of marketing with Frayt.

One way consumers can help reduce returns (and growing landfills) is to shop more conscientiously by going into stores to test out products before making a repeat purchase online.

This guide helps you navigate the complexities of the choice, ensuring that your chosen partner not only aligns with your brand's goals, but also elevates your customers' experience.

Krista Neher, chief executive officer of Boot Camp Digital, shares the secrets of effective digital marketing, and rates current efforts by companies at online branding.

A panel of experts at the National Retail Federation’s NRF’24 conference in New York said the retail market had a strong holiday season, and would likely continue to thrive.

What’s particularly attractive about shopping malls is that they offer the possibility of creating a hybrid facility that combines logistics and fulfillment activities with in-person activities for shoppers.

While retail giants like Amazon.com can often absorb the high cost of fast shipping, small and medium-sized businesses don’t necessarily have that luxury.

Many retailers have started charging a returns fee, but research suggests this is causing shoppers to switch, with 49% being less loyal to brands that charge for returns.