E-Commerce/Omni-Channel

How to Use Data to Compete in the Digital Marketplace

March 27, 2017

Analyst Insight: Defining success for retailers today is pretty straightforward: Respond more rapidly and efficiently to customers' demands, at a price they are willing to pay, regardless of order platform or physical location of the products at the time of purchase. - Karl Manrodt, logistics and supply chain management professor, Georgia College and State University, and Mary Holcomb, supply chain management professor, University of Tennessee

Retail Store 'Bubble' Has Burst and CEOs Search for Answers

March 23, 2017

The Wall Street Journal

Once considered a competitive advantage, store footprints have now become a burden for many chains as more shopping moves online. This week, executives from several large retailers and online sellers, including Amazon.com Inc., were under the same roof at Shoptalk to discuss the future of retail - and where physical locations fit into the picture.

Creating Efficiencies to Drive E-Commerce Innovation Forward

March 22, 2017

SupplyChainBrain

Analyst Insight: In the age of information, there is a tremendous opportunity for retail companies to distinguish themselves as consumer-centric by exceeding expectations for online product content. Many retailers and brands are stepping up their ability to provide the detailed, accurate digital product information consumers need to make informed purchase decisions. To create competitive end-to-end shopping experiences, these companies are leveraging global standards to make it easy for consumers to discover and purchase products whenever and wherever they are. - Rich Richardson, vice president of standards development, GS1 US

Report From Next Gen Customer Delivery 2017

March 21, 2017

Mario Matulich, Executive Dir Customer Management Practice, IQPC

Using Digital to Offset Amazon's Advantage

March 21, 2017

SupplyChainBrain

Analyst Insight: The retail industry might be the most impacted by digital disruptions, on top of the obvious turmoil retailers' face due to the rapid growth of e-commerce. Retailers also face all of the disruptions in the transportation industry, as retail has always been about moving merchandise from its point of origin into the hands of consumers. - Jim Tompkins, CEO, Tompkins International

Retailers Move Forward With Returned Goods Strategies

March 17, 2017

SupplyChainBrain

Analyst Insight: By understanding the true costs and potential benefits from improving their reverse logistics processes, retailers are developing strategies to recover as much value as possible from their returned goods. - Matt Ennis, vice president of business development and client solutions, Yusen Logistics (Americas) Inc.

The Amazon Challenge and How Smaller E-tailers Can Compete

March 17, 2017

Robert J. Bowman, SupplyChainBrain

Going up against the behemoth that is Amazon.com, does the smaller e-commerce provider have a chance?

E-Commerce Fraud Risk Was Up 80 Percent During Holiday Season

March 16, 2017

MultiChannel Merchant

Fraud prevention technology provider Forter has published its 2017 Fraud Attack Index, in conjunction with the Merchant Risk Council (MRC). It detailed the rate at which e-commerce fraud attacks increased throughout traditional retail verticals and provided an in-depth look at the reasons behind the year-over-year changes.

Most Retailers Plan to Use RFID, IoT Technologies by 2021, Study Says

March 15, 2017

RFID Journal

Zebra Technologies' "Retail Vision Study," released this week, finds that the majority of retailers surveyed globally expect to embrace radio frequency identification and other Internet of Things (IoT) technologies, as well as use analytic data from those systems by 2021, as more shoppers move to online sales.

Social Listening Is the Key to Understanding Your Customer

March 10, 2017

Robert J. Bowman, SupplyChainBrain

Somebody out there is talking about your product. And you had better be listening.

E-Commerce/Omni-Channel

The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.