Analyst Insight: The impact of omnichannel fulfillment requirements and growth of e-commerce have altered the way companies plan and design distribution facilities. The plan and design processes themselves haven't changed as much as the number of variables that must be considered. Today's distribution facilities require greater flexibility to adapt rapidly to changing customer requirements. - Phil Quartel, senior director of operations design, Fortna Inc.
eBay is wading into the fast shipping wars, taking on Amazon Prime and Walmart with its new Guaranteed Delivery offering that will launch this summer on its selling platform with more than 20 million eligible items. Shoppers on eBay will also be able to search and filter items by one- and two-day delivery.
Analyst Insight: Defining success for retailers today is pretty straightforward: Respond more rapidly and efficiently to customers' demands, at a price they are willing to pay, regardless of order platform or physical location of the products at the time of purchase. - Karl Manrodt, logistics and supply chain management professor, Georgia College and State University, and Mary Holcomb, supply chain management professor, University of Tennessee
Once considered a competitive advantage, store footprints have now become a burden for many chains as more shopping moves online. This week, executives from several large retailers and online sellers, including Amazon.com Inc., were under the same roof at Shoptalk to discuss the future of retail - and where physical locations fit into the picture.
Analyst Insight: In the age of information, there is a tremendous opportunity for retail companies to distinguish themselves as consumer-centric by exceeding expectations for online product content. Many retailers and brands are stepping up their ability to provide the detailed, accurate digital product information consumers need to make informed purchase decisions. To create competitive end-to-end shopping experiences, these companies are leveraging global standards to make it easy for consumers to discover and purchase products whenever and wherever they are. - Rich Richardson, vice president of standards development, GS1 US
Analyst Insight: The retail industry might be the most impacted by digital disruptions, on top of the obvious turmoil retailers' face due to the rapid growth of e-commerce. Retailers also face all of the disruptions in the transportation industry, as retail has always been about moving merchandise from its point of origin into the hands of consumers. - Jim Tompkins, CEO, Tompkins International
Analyst Insight: By understanding the true costs and potential benefits from improving their reverse logistics processes, retailers are developing strategies to recover as much value as possible from their returned goods. - Matt Ennis, vice president of business development and client solutions, Yusen Logistics (Americas) Inc.
Fraud prevention technology provider Forter has published its 2017 Fraud Attack Index, in conjunction with the Merchant Risk Council (MRC). It detailed the rate at which e-commerce fraud attacks increased throughout traditional retail verticals and provided an in-depth look at the reasons behind the year-over-year changes.
The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
Subscribe to our Daily Newsletter!
Timely, incisive articles delivered directly to your inbox.