APICS and APICS Supply Chain Council have expanded their offerings to members and affiliates.

The goal of omnichannel retailing is to create a seamless and transparent experience for the customer that enhances the retailer's brand. To date, the omnichannel retailing focus has been largely on the selling experience and not how the retailer gets the goods into the customer's hands. However, customers measure the entire shopping experience, including delivery. Omnichannel selling is making retailers responsible for home delivery, whether they like it or not, and last-mile delivery performance is the last word about the retailer in the customer's mind.

Over the last several years, the biopharmaceutical industry worldwide has intensified its focus on quality in manufacturing - but with little to show for it. Manufacturing quality levels remain well below those in other industries, such as semiconductor manufacturing and aerospace. And major recalls are still all too common.

An efficient supply chain is one of the most crucial predictors of a company's success. The supply chain affects almost every marker for industry leadership, including costs, delivery performance and overall customer satisfaction. It's understandable then that the majority of supply chain executives consider visibility to be the most important aspect of any supply chain solution.

Healthcare supply chains have all the challenges of supply chains in other industries, but they also have unique issues that add an extra measure of complexity: The strict government regulations that healthcare supply chains must conform to increase the difficulty of balancing speed, visibility and control. Here's a look at some of the problems healthcare companies face in supply chain management.

JCPenney is working to align its stores and e-commerce operation while preparing to do more targeted and personalized marketing with consumers.