Pharmaceutical/Biotech

Good Customer Service Online as Important as It Is In-Store

December 22, 2015

Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.

Department of Commerce NIST Case Study Publication

December 22, 2015

Resilinc: Leverage Supply Chain Intelligence for Competitive Advantage

Chinese Yards Help Iran Build Its Merchant Marine Fleet

December 21, 2015

Maritime Executive

Iran's Islamic Republic of Iran Shipping Lines (IRISL) has announced plans to order new 18,000 TEU (Triple-E type) container vessels from Chinese yards, according to Iran's Press TV.

Getting Schoolkids Interested in a Career in Supply Chain

December 18, 2015

Robert J. Bowman, SupplyChainBrain

It's safe to say that no child yearns for a career in supply chain. But schools and educators are working to change that.

Inventory Optimization Drives SIOP Success

December 17, 2015

Challenge: A leading fixture and faucet manufacturer set out to improve service levels and increase product availability, without increasing its inventory investment. The company also targeted working capital efficiency for improvement.

QuestaWeb Technology Solves Broker's Operating Challenges and Confers ACE Readiness

December 17, 2015

Challenge: A large broker with multiple operating locations relied on antiquated broker technology and used a separate system for forwarding operations. The firm needed to acquire one integrated solution to satisfy all of its trade compliance needs. Beyond seeking user-friendly technology accessible by all its offices, the software needed to accommodate highly specialized accounting functions.

Too Many Trucks Chasing Too Few Buyers

December 17, 2015

ACT Research

The supply of Class 8 trucks continues to rise faster than demand for trucks, according to the most recent ACT For-Hire Trucking Index from ACT Research Co.

Merger of Chinese Ocean Lines to Create World's Fourth-Largest Container Shipping Company

December 17, 2015

Maritime Executive

China's cabinet has approved the merger of its two biggest shipping conglomerates, China Ocean Shipping Company (COSCO) and China Shipping Group Company (parent of CSCL), in the government's latest effort to make the industry more competitive globally.

DHL Issues Mobile App for Cold-Chain Tracking

December 15, 2015

DHL Global Forwarding

DHL Global Forwarding has introduced a mobile app for tracking cold chains.

Clinical Trial Supply New England 2016

December 11, 2015

9-10 March 2016, Boston, MA http://www.arena-international.com/ctsnewengland/

Pharmaceutical/Biotech

The latest supply-chain news, analysis, trends and tools for executives in the pharmaceutical and biotech industries. Learn how pharmaceutical and biotech companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.