Analyst Insight: If 2012 was the year of climbing the emerging market mountain, then 2013 was the cliff. Not just for patents, but also in succeeding across multiple global markets. Quality issues, bad business practices, failure to integrate acquisitions, these were all common threads. Reputable players stumbled. Lesson learned: focusing on core business is the key to success. Many smaller non-core acquisitions such as animal health, devices, and OTC products will continue to spin off. Emerging and core markets will focus on profitability and smart growth, not just volume. - Brian Hudock, Partner, Tompkins International
Analyst Insight: A number of factors are drawing increased attention to the order-to-cash (OTC) process. Achieving a perfect order, one that is filled to completion and arrives at the customer undamaged and properly documented, is under stress from doing new ways of business and increasing customer expectations. - Alex Bajorinas and Jim Morton, both Senior Managers, Ernst & Young LLP
Analyst Insight: Supply chain complexity and turmoil is on the rise due to growing global markets, increasing customer expectations, rising costs and more intense competitive pressures. Progressive companies understand that supply chain performance has a significant impact on the bottom line and shareholder value, and they must reinvent their supply chain networks on a regular basis in order to remain competitive. However, the traditional way of designing supply chain networks with a focus on cost optimization is giving way to more progressive thinking. - John Spain, Executive Vice President, Tompkins International
Analyst Insight: Network planning suffers from an abundance of inappropriate technology, coupled with far too little pragmatic, common sense. Everyone is familiar with the optimization tools that are routinely applied; all are based on long-term shipment forecasts by SKU, by zip code or even finer measurement. Now wait a minute! We can't even forecast next month's demand; how in the world can we forecast demand detail five years in the future? The skills and skepticism of the millennials just may have the solution. - Robert Sabath, Principal Essentialist SCM, Trissential
Analyst Insight: When asked why he robbed banks, Slick Willy answered, "Because that's where the money is!" Where's the money in your company? Capital for new projects is a real challenge, with an appropriation process that is complex, political and arduous, commanding the attention and scrutiny of the executive committee. Yet, planners and schedulers armed with custom spreadsheets routinely make million-dollar working capital decisions every day! - Rich Sherman, Principal Essentialist, Trissential
Dell Inc. looks to the emerging concept of vested outsourcing, in a partnership with Genco, to improve the high-tech giant's global supply chain and level of customer service. Dell executive director Robert McIntosh shares the details.
Analyst Insight: Inventory is the most visible dimension of supply chain performance. It is scrutinized on the balance sheet by the CFO and external analysts. However, inventory performance is more than a financial metric. Supply chain leaders who are charged to act as stewards for inventory performance must ensure sound planning and supply execution while collaborating to influence and align with demand and product managers. - Paul Lord, Research Director, Gartner Supply Chain
Analyst Insight: Industrial manufacturing includes a broad range of sub-verticals. Given the current global uncertainties, these companies are focusing on manufacturing and supply chain excellence while trying to grow their top lines. This will not stop the leaders from looking at many exciting new technologies that are emerging. The "manufacturing renaissance" going on is as likely to be around new technologies adopted as around where the manufacturing takes place. - Robert Eastman, Senior Analyst, Technology Evaluation Centers
Analyst Insight: APQC's research indicates that organizations need to prepare for the future in terms of supply chain talent. New supply chain hires are often only somewhat prepared for the jobs they will be doing, and although most organizations recognize the need for talent management programs directed at supply chain staff, many have not created such programs. What does this mean for organizations that have large numbers of employees on the brink of retirement? - Andrea Stroud, Research Program Manager, APQC
Analyst Insight: Getting a grip on global trade management means mastering the three T's: taxes, tariffs and terms. These elements, which can easily amount to 20 percent of the final product cost in extreme cases, are more than capable of swamping everything we do with leaner inventories, optimised transportation and lower component costs. Despite this fact, many companies still approach this problem as a bit of an afterthought. - Kevin O'Marah, Chief Content Officer and Head of Research, SCM World