In 2021, just one in five of the 2,000 largest publicly listed companies committed to net-zero policies for carbon emissions. A wake-up call is needed, and field service operations are on the front line to deliver it.
The global pandemic forced many businesses to completely rethink their strategies and digital maturity – but for the service sector, change was well underway before this period of mass disruption.
With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product.
Outgrowing it’s ERP software, a global manufacturer of power products set about removing roadblocks that were hindering essential business changes. With the assistance of a dedicated materials requirements planning (MRP) functionality, the company was able to reduce stock-outs, improve order turn time and enhance customer experience.
The concept of servitization — that product manufacturers compete on service offerings instead of commoditized products — requires a fundamental shift in the way businesses think, sell, perform and deliver.
