Analyst Insight: Retail continues its massive digital evolution; we no longer should look at e-commerce as a separate activity for retailers. Consumers are only concerned about commerce. The lines between different retail channels have blurred, consumers expect retailers to service their demands and needs regardless of which path they decide to leverage with the retailers. Retailers' supply chains must keep pace with these digital changes. -- Guy F. Courtin, Vice President & Principal Analyst, Constellation Research

Analyst Insight: CRM as we know it has been turned on its head, but its importance has never been greater. In the late 1990s, CRM systems such as Onyx and Seibel were state of the art and were built to better organize and capture the plethora of data that sales teams were creating. Through the internet, the ability to share data with large and diverse teams was unprecedented. Unfortunately, digital has changed this. CRM is no longer robust enough for today's demands, but its core value has never been more important. - Guy F. Courtin, Vice President & Principal Analyst, Constellation Research

Analyst Insight: Not too long ago, many supply chain professionals were skeptical of adopting a SaaS delivery model for their solutions. There was a hesitancy to move their solutions off premise, into the cloud and pay a subscription. How times have changed. Supply chain solution providers are all moving to the model or designing native solutions that are cloud-based. - Guy F. Courtin, Vice President & Principal Analyst, Constellation Research