customer relationship | SupplyChainBrain

Significant Numbers of European Consumers Find Buying Directly From Manufacturer to Be Attractive Option

December 4, 2015

More than two-fifths (42 percent) of European adults have bought products directly from a manufacturer in the last 12 months, according to the JDA Manufacturing Pulse Report, which surveyed 6,146 adults online across the UK, Germany, France and Sweden.

GTIN-EDI Solution Enables Suppliers, Benefits Customers of Upscale Retailer

October 13, 2015

SupplyChainBrain

With three different buying groups and their separate inventory systems, the Neiman Marcus Group was missing opportunities to offer its patrons a seamless shopping experience with a full line of merchandise.

E-care: Delivering Customer Service Digitally Without Reducing Profits

August 19, 2014

McKinsey

A European telecommunications company wanted to lower the cost of its customer service operations but worried about the potential loss of revenue from the cross-selling that its traditional call centers did so well. So-called e-care solved the problem.

Walmart E-Receipt Strategy Designed to Collect Lots of Customer Data

May 28, 2014

FierceRetailIT

Walmart is rolling out a program to send shoppers e-receipts via its mobile app, and while they're surely thrilled to save a few trees the real impetus is the wealth of customer data it can provide.

Target is Latest to Roll Out In-Store Pickup of Online Purchases

October 31, 2013

CRM Daily

Target is rolling out a service that allows customers to order products online and then pick them up at its stores as the discounter seeks to cater to tech-savvy, time-pressured customers.

Infor Teams Up With Consulting and Systems-Integration Specialist

August 16, 2012

Infor

Infor, a vendor of multiple business applications, has formed a strategic partnership with Business + Decision, an international consulting and systems-integration firm.