OnProcess Technology, a vendor of applications for post-sale supply-chain management and optimization, has created the OPTvision platform.

Success Requires Comprehensive, Integrated Approach Using the Proper People, Processes and Technology

Identifying Customer Incidents with High Propensity for Remote Resolution Allows Cable and Broadband MSOs to Cancel a Greater Percentage of On-Site Visits

Identification of High Propensity-to-Return Customers Must Supplement Product Design, Documentation and Technical Support Improvements

Success Requires A Comprehensive, Integrated Approach Using the Proper People, Processes and Technology

Identifying Customer Incidents with High Propensity for Remote Resolution Allows Cable and Broadband MSOs to Cancel a Greater Percentage of On-Site Visits.

Identification of High Propensity-to-Returnâ„¢ Customers Must Supplement Product Design, Documentation and Technical Support Improvements.