Only 18 percent of CEOs say they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers. This means that the majority of retailers surveyed are still operating in silos, which is taking a toll on retailers' profitability and ability to create a seamless shopping experience for customers.
More than a third (36%) of Christmas "Click & Collect" shoppers in the United Kingdom encountered issues with their orders, according to the second annual JDA/Centiro Christmas Customer Pulse report.
More than two-fifths (42 percent) of European adults have bought products directly from a manufacturer in the last 12 months, according to the JDA Manufacturing Pulse Report, which surveyed 6,146 adults online across the UK, Germany, France and Sweden.
European adults have experienced a high number of problems with online orders in the last 12 months, according to data from the JDA/Centiro Customer Pulse Report.
Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time to improve their omnichannel sales capabilities, yet a JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omnichannel demand profitably today. Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time to improve their omnichannel sales capabilities, yet a JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omnichannel demand profitably today.
While most manufacturers and retailers realize there is a large gap between where they are today and where they need to be to meet customers' expectations, many fail to use advanced technologies and best practices, according to a JDA survey of 255 executives across 17 countries, representing a wide range of retailers and manufacturers.
JDA Software recently formed a new global 3PL business unit to focus on sales and product development for this market sector. Unit leader Peter van Merode discusses the strategy behind this move and shares views on the global 3PL market.
Digitally connected consumers have turned retail models upside down as omnichannel shopping has transformed supply chain from an important business concern to a mission critical one. So profound is this change that 50 percent of CEOs recognize that their supply chain can be a strategic differentiator. However, 83 percent of worldwide CEOs believe that their retail supply chains are "not optimal" for today's changing retail environment.
If you were associated with manufacturing and distribution operations a few decades ago, you may have heard of Dr. Eli Goldratt, the theory of constraints and his book titled "The Goal."
