As head of IT for Global Supply Chain Solutions at Ryder, a major third-party logistics provider, Gregory Knott well understands the issues surrounding technology integration between third parties and customers. Here he offers useful advice to outsourcing partners on both sides of a contract.

True supplier collaboration can drive innovation and value, but success depends upon a foundation of trust that enables partners to effectively deal with such issues as intellectual property rights. Jon Washington, director of product sourcing and global procurement at Diebold, shares his company's approach.