Manufacturers spend over 23 billion dollars of product revenue on warranty claims in the U.S. alone, and are relentlessly seeking ways to decrease these costs. A new report, IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment, examines the capabilities and strategies of key vendors of warranty analytics software. The study provides IT buyers and software vendors with a structured review of key market participants: Camstar Systems, Infernotions Technologies, Pegasystems, PTC (4CS), SAP, SAS, Teradata, We Predict, Ltd., and Ubiquiti.