customer relations management

Items Tagged with 'customer relations management'

ARTICLES

As E-commerce Sales Boom, Companies Need to Have Digital Strategies

April 13, 2015

In a report projecting $780bn in United States B2B e-commerce sales this year and $1.132tr by 2020, Forrester Research encourages companies to get to work now on a digital strategy for dealing with customers.

Shoppers Disappointed with Performance of Commercial Shipping Giants During Holidays, Survey Finds

May 7, 2014

American Customer Satisfaction Index

In a survey that tracks consumer satisfaction in several areas, consumers expressed disappointment with commercial shipping, with much of their dissatisfaction caused by last-minute shopping during the holidays and delivery delays attributed to harsh weather.

Near-shoring Among Actions High-Tech Companies Take to Optimize Customer Service, Study Finds

November 22, 2013

UPS

High-tech companies are making strategic shifts to their supply chain models to enable greater customer-centricity, meet changing consumer demand patterns and capture new growth opportunities, according to the 4th annual global UPS Change in the (Supply) Chain survey, conducted by IDC Manufacturing Insights.