Analyst Insight: Sales and operations planning is a fundamental process that all retail, manufacturing and consumer products companies should have in place. Surprisingly, many companies do not have a process to formally balance product supply with product demand. Many articles and books have already been written on the technical steps which outline a successful S&OP program. These resources describe the nuances of product rationalization, demand forecasting, supply forecasting, S&OP "True Up" and executive review. - Brewster Smith, Project Manager, Tompkins International

Analyst Insight: Fourth-party logistics providers (4PLs) are gaining traction in the final delivery service provider industry. The explosion of order-direct to customer delivery has created a need for final delivery service providers with varying capacities and capabilities. 4PLs can provide a network of regional final delivery companies. The creation of strong 4PL players has captured the trust of manufacturers and retailers. – Lisa Kennedy, Project Manager, Tompkins International

Analyst Insight: Final delivery - it's the last phase of the delivery process that places goods into the consumer's hands. What will final delivery look like in the future? There are multiple competing business models to fulfill the final delivery need, ranging from the engagement of independent contractors, to wholly owned internal operations and systems based on crowdsourcing. In the end, the maximum value provided to the end customer will determine who is most successful - not just who delivers the product. -- Lisa Kennedy, Project Manager, Tompkins International