Seventy-eight percent of small- to mid-sized industrial machinery companies believe their customers' expectations for after-sales service are rising, but just 12 percent of those manufacturers say replacement parts and service are top differentiators for their business.
ABI Research forecasts that revenues from maintenance analytics will total $9.1bn this year. Following a CAGR of 22 percent, the market’s size will reach $24.7bn in 2019, driven largely by adoption of predictive analytics and M2M connectivity.
