Customers expect e-commerce retailers to provide free shipping and returns. Robert Escobar, vice president of operations with Gwynnie Bee, talks about the challenges that his company faces in meeting those demands.

Same-day and next-day delivery are not services normally associated with furniture stores, but City Furniture is changing that in South Florida. City's fast delivery program, which began 12 years ago, has become a key competitive advantage and is changing customer expectations for the industry.

Ernie Kremling, vice president of operations with KMG Chemicals Inc., relates the story of how the company selected a 3PL, and what kind of issues it was out to solve in the process. He is joined by Frank McGuigan, president of transportation management with Transplace.