Analyst Insight: Business process management has changed immensely within the last few years. Last year, many new vendors emerged in all industries and verticals due to SaaS business models. The BPM market is rapidly evolving to include a combination of products services and software bundled into one deliverable in a turnkey solution. As the race to zero continues, vendors will have to discover what customers are willing to pay for. – Dylan Persaud, Managing Director, Eval-Source