Analyst Insight: The growth of e-commerce, the evolution of consumer expectations, and the globalization of e-commerce have resulted in many changes in the requirements of retail supply chains. These changes demand that retail supply chains handle more volume, quicker, and around the world. Supply chains are at a crossroads to either constrain an organization’s success or to enable the organization’s profitable growth. - Jim Tompkins, CEO, Tompkins International

Analyst Insight: The retail industry is undergoing massive transformations as a result of three megatrends: technology, globalization and supply chain. New technologies have changed the definition of the word "shopping." Globalization has resulted in products designed for international consumption and manufactured in the country with lowest total delivered cost. Supply chain's role is to support the desires of global customers with an efficient flow of goods, information and cash. The omnichannel supply chain is critical to these transformations, and it should evolve through a Strategy-Structure-Implementation process. – Jim Tompkins, CEO, Tompkins International