The use of external labor is widespread, comprising as much as 30 percent to 50 percent of the total global workforce. Companies of all sizes, and in all industries and geographies, have a large flexible workforce on the ground around the world, including contingent workers, independent contractors, workers engaged through Statements of Work (SOWs), offshore resources and those involved in a variety of other project-based services.

As the pace of business accelerates and competition intensifies, companies in virtually all industries are confronting greater uncertainty and complexity. In the face of such challenges, HR has the potential to be a significant strategic asset by ensuring that companies have the human capital they need to compete and the ability to react fast to changing environments.