If you want an explanation of why brick-and-mortar retailers are struggling today, industry observers say, look no further than Amazon. But there's more to the picture than that. Read More
Digital devices and the Internet of Things are taking us back to the Middle Ages. If you own any kind of digital device, or spend any time on the internet, then consider yourself a "serf," and the providers of those devices your feudal lords. Read More
For transportation providers in the e-commerce era, the choice is clear: disrupt, or be disrupted. The motivating force is, of course, Amazon.com, which has shown distinct signs in recent years of desiring to take over multiple transportation and logistics functions in support of its dominant e-commerce business. Read More
Do modern-day retail customer-loyalty programs really make for loyal customers? The loyalty program is a tried and true maneuver to keep shoppers from straying to rival retailers. In its original manifestation, though, it was largely a means of mining information about customers, who were otherwise anonymous in the brick-and-mortar world. Read More