American Airlines Cargo has expanded its cold-chain service, known as ExpediteTC, with a new offering aimed at the requirements of cold packaging during transit. The new product, called ExpediteTC Passive, features cool rooms, expedited handling and high-visibility monitoring to keep cargo within desired temperature ranges. It augments the carrier's current service, ExpediteTC Active, which utilizes dry ice and battery-powered containers to actively regulate temperature levels. The new service underwent a pilot program and the training of 2,400 ground and warehouse employees worldwide. It integrates American's proprietary visibility system with processes used by employees to ensure temperature control during handling. Customers can access online tracking and receive notification alerts via e-mail or mobile phone. ExpediteTC offers a 100-percent money-back guarantee that the shipment will be flown on the routing for which it was booked. A help desk is also available round the clock, American said.
